Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

We deduct bank fees, our shipping expense plus customs fees as we pay here in Indonesia on a return been made by you, so we highly recommend to use less then 10 USD value on a return been made by you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sacred@aya.eco  If your return is accepted, we’ll send you the address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Items on a discount, on a sale or not received by a customer are not refundable.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus our shipping expense if you just don't like the garment, colour or been wrong with sizing. Please remember it can take some time for your bank or credit card company to process and post the refund too.